FAQ's

Ordering & Lead Times

How long does it take to receive my order?
Lead times vary by product and current availability. In-stock items are typically dispatched within 1-3 business days of payment confirmation. For items that require sourcing, we confirm an estimated lead time before your order is finalized. To confirm lead time on a specific item, send the SKF reference and quantity to sales@jp-smartllc.com and we will respond promptly.

Is there a minimum order quantity?
No. We offer wholesale pricing regardless of quantity from a single unit to bulk orders. Contact us for volume pricing on larger orders.

Shipping - Domestic & International

Where do you ship?
We ship worldwide. All US 50 states, Puerto Rico, the Caribbean, and Central and South America, via UPS and DHL. Buyer can use their own courier to collect from our warehouse.

How much does shipping cost?
Shipping is calculated at checkout based on destination and order weight. Contact us before ordering if you would like a shipping quote in advance.

Can I track my order?
Yes. A tracking number is provided as soon as your order is dispatched. You can also check order status anytime on our Track Orders page.

Customs & Duties (International Orders)

Am I responsible for customs duties and taxes?
Yes. For international orders, any import duties, taxes, or customs fees charged by your destination country are the customer responsibility and are not included in the product price or shipping cost.

Will my package be delayed at customs?
Customs processing times vary by country and are outside our control. We provide all necessary documentation, including the commercial invoice, to support smooth clearance.

Returns & Warranty

What is your return policy?
Unused items in original packaging may be returned within 5 days of delivery for a refund or exchange. A restocking fee of 15% may apply. Special-order or non-stock items sourced specifically for your order are non-returnable. To start a return, contact sales@jp-smartllc.com with your order number.

What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement at no additional cost to you.

Are your products covered by warranty?
All products we sell are 100% original, brand new, and dispatched directly by SKF and are covered by the manufacturer standard warranty terms.

Still have a question?
We are here to serve you. Send your requirements to sales@jp-smartllc.com or call +1 (305) 359-6606, and we will respond promptly.

JP Smart LLC - The Missing Piece for Your Success