Política de envío

  • Processing & Handling
    All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or U.S. public holidays are processed on the next business day. You will receive a shipment notification with your tracking number once your order has been dispatched.

    Domestic Shipping (United States)
    Shipping rates for orders within the 50 U.S. states are calculated by total shipment weight and applied automatically at checkout. Estimated delivery is 4–8 business days from dispatch. We ship via UPS and other major domestic carriers.

    International Shipping
    We ship worldwide to over 30 countries via USPS and DHL Express. Rates are calculated at checkout based on destination and shipment weight. Estimated delivery is 5–8 business days from dispatch, depending on destination and customs clearance. If your country is not listed at checkout, contact us at sales@jp-smartllc.com before placing your order.

    Freight Shipping (Orders Over 150 lbs)
    Shipments exceeding 150 lbs require freight (LTL) transport. At checkout, select "Freight Shipping — Contact Us for Quote" to complete your order. Our team will contact you within 1 business day with the exact freight cost and delivery estimate. No additional charges will be applied without your prior approval. To request a quote in advance, email sales@jp-smartllc.com with your destination and items.

    Customs, Duties & Taxes
    International orders may be subject to import duties and taxes imposed by the destination country. These are the sole responsibility of the buyer. We recommend checking with your local customs authority before ordering.

    Tracking
    A tracking number is emailed once your order is dispatched. Track your shipment via the carrier's website or our Track Orders page.

    Lost or Damaged Shipments
    Contact us within 7 days of the estimated delivery date if your order arrives damaged or doesn't arrive. Email sales@jp-smartllc.com with your order number and photos of any damage.

    Address Changes
    Contact us immediately at sales@jp-smartllc.com or +1 (305) 359-6606 if you need to change your address. Changes can only be made before dispatch.

    Contact
    sales@jp-smartllc.com | +1 (305) 359-6606 | Monday–Friday, 9:00 AM–5:00 PM EST